A Player’s Heartbreaking Loss The Growing Threat of Account Theft in Genshin Impact

Dear travelers, I saw a heartbreaking news while browsing the forum recently. A three-year-old player said that he registered an account in 2023, looking forward to having his favorite character Colin. However, after logging into his account in mid-June, he unexpectedly discovered that the resources he had accumulated for two years, the “pink balls”, had been maliciously stolen. What made him even more angry was that he had never made his password public and had always logged in by scanning. However, he became the victim of this malicious act. The attacker cleared more than 900 pink balls, so that the Colin character he had always dreamed of could never be fully upgraded. From the screenshots he shared, it can be seen that the attacker spent all the pink balls on Shenhe. For a version-level character, this may be understandable, but spending it on Shenhe, who is not a version-level character, is even more maddening. This matter has caused heated discussions on the forum. After all, it is not easy for players to accumulate more than 900 pink balls. Some players comforted and suggested that players try to contact customer service or even report it, but I think the success rate is very low. Because customer service usually deals with in-game purchases, even if they report, players need to provide purchase records, which they cannot provide because they accumulate resources by collecting pink balls. In addition, some players said that even if the password scan is saved, the login process still takes precedence, which means that attackers can log in even when players are sleeping. In this case, where else can players log in? This frustration is hard to understand. After all, they have accumulated resources for multiple game versions, but their progress was eventually wiped out by malicious attacks. I am afraid that no one can understand this feeling.
Recently, many players reported that their accounts were hacked, and the attackers bypassed SMS verification and brute-force passwords, completely destroying their resources. These attacks seem to be premeditated and organized. Everyone should be highly vigilant, especially those who use simple passwords. I suggest that everyone change their passwords immediately to make them more complex. I hope that the official can deal with this matter seriously and safeguard the legitimate rights and interests of players. In addition, if there are any new revelations about the game, I will share them with you as soon as possible. Interested players, please continue to pay attention to avoid missing the latest developments.